Shipping Policy

1. Order Processing

 

 

 

Once your order is placed, our team begins preparing it for shipment.

 

• Processing typically takes 1–3 business days

• Orders placed on weekends or holidays are processed the next business day

• During high-volume periods, processing may extend slightly

 

 

You’ll receive a confirmation email when your order has been shipped.

 

 

 

2. Shipping Options & Delivery Times

 

 

 

Domestic Shipping (United States)

 

 

Estimated delivery times (after processing):

 

• Standard Shipping: 3–7 business days

• Priority Shipping: 2–4 business days

• Express Shipping: 1–2 business days

 

 

Delivery times may vary due to carrier delays, weather conditions, or service disruptions.

 

 

International Shipping

 

 

We proudly ship internationally.

 

Typical delivery windows:

 

• Standard International: 7–21 business days

• International Express: 3–7 business days

 

 

International delivery times vary depending on customs processing and regional postal services.

 

 

 

3. Shipping Rates

 

 

Shipping rates are automatically calculated at checkout based on:

 

• Destination

• Package weight

• Shipping service selected

 

 

If you want flat-rate shipping, free-shipping thresholds, or brand-specific carrier info added, I can customize this section.

 

 

 

4. Tracking Your Order

 

 

Every shipped order includes a tracking number, sent to you via email.

Tracking updates may take 24–48 hours to appear after the carrier scans your package.

 

 

 

5. Customs, Duties & Taxes (International Orders)

 

 

For customers outside the United States:

 

• Import fees, duties, or taxes may apply

• These charges vary by country and are paid by the customer

• Customs inspections may delay delivery times

 

 

StatementSkateboarding cannot control or predict international customs fees.

 

 

 

6. Shipping Restrictions

 

 

Certain regions or products may have shipping limitations due to:

 

• Local regulations

• Carrier restrictions

• Product material or size limits

 

 

If your order cannot be shipped, we will contact you to arrange an alternative solution.

 

 

 

7. Incorrect Addresses & Delivery Issues

 

 

Please double-check that your shipping information is correct at checkout.

 

• Customers are responsible for delivery issues caused by incorrect or incomplete addresses

• If a package is returned to us due to an address error, additional shipping costs may apply

• Packages marked as “delivered” by the carrier are considered complete; replacement eligibility varies by situation

 

 

 

 

8. Lost, Stolen, or Damaged Packages

 

 

If your order is lost, stolen, or arrives damaged:

 

1. Notify us within 7 days of the delivery date or expected arrival

2. Provide photos (for damaged items) or shipping details

3. We will work with the carrier to resolve the issue

 

 

Replacements or refunds depend on carrier investigation and product availability.

 

 

 

9. Contact Us

 

 

If you have questions about shipping or need help with your order, please contact us: